Refund Policy

We want you to be confident in your NextCore AI subscription. This policy explains how refunds work.

Subscription fees are billed for the plan period you select (monthly).
If you experience a technical issue that prevents you from using the service and our support team cannot resolve it within a reasonable time, you may request a full refund for that billing period within 7 days of payment.
Refund requests must be sent to info@nextcorebd.com with your account email and a description of the issue.

Partial-month refunds are not provided if you cancel or downgrade partway through a paid period — your plan remains active until the end of the period you already paid for.
Credits already consumed for AI replies are non-refundable.
Refunds are not provided for issues caused by incorrect configuration on the business owner's side (e.g. invalid API keys, incorrect webhook setup for a self-hosted integration) where our support team has offered assistance.

Approved refunds are processed back to the original payment method within 7–10 business days.
You'll receive an email confirmation once your refund has been processed.

If you believe you're eligible for a refund, please reach out via our Contact page and our team will review your request.